{"id":10927,"date":"2025-02-24T16:44:30","date_gmt":"2025-02-24T15:44:30","guid":{"rendered":"https:\/\/www.bowbridge.net\/?page_id=10927"},"modified":"2025-02-24T16:44:30","modified_gmt":"2025-02-24T15:44:30","slug":"case-study-ivc-group","status":"publish","type":"page","link":"https:\/\/www.bowbridge.net\/en\/case-study-ivc-group\/","title":{"rendered":"Flooring Manufacturer Secures CRM Mobile Application with bowbridge"},"content":{"rendered":"

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IVC Uses bowbridge Anti-Virus for SAP Solutions<\/em> to Protect Technology Infrastructure from Hidden Malware<\/h2>\n

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The Challenge<\/h3>\n

Companies around the world want to streamline their sales processes and make it easier for sales personnel to communicate with other reps, save critical customer information and close deals. One way companies do this is by allowing the sales force to upload key sales information \u2014 like contacts, visit details, product descriptions, and task assignments \u2014 to their CRM environments.<\/p>\n

IVC, a global vinyl flooring manufacturer, is taking their CRM a step further. Sales representatives are able to upload important customer documents directly from their mobile devices. For the sales team, the mobility and user friendliness of the CRM application are major factors in their ability to quickly and easily close deals.[\/vc_column_text][vc_row_inner content_aligment=”center”][vc_column_inner]\n Download the Case Study<\/span>\n <\/span>\n<\/a>[\/vc_column_inner][\/vc_row_inner][vc_column_text css=”.vc_custom_1738690297423{margin-top: 30px !important;}”]For IVC\u2019s technology team, these same factors presented a major security concern.<\/p>\n

The team knew the risk of malware being hidden in seemingly innocuous files. What\u2019s more, the CRM integrated with IVC\u2019s larger SAP infrastructure. However, the sales representatives were using their own devices, to connect to the SAP CRM application via multiple unprotected mobile gateways. Because the uploaded documents weren\u2019t being scanned for viruses, even a single corrupted file could expose the entire SAP system to damage.<\/p>\n

To eliminate this threat, IVC needed to be able to scan each file before it was uploaded to the CRM, without slowing down the highly active sales force. This would require a specialized, trusted solution designed to integrate with IVC\u2019s SAP-FIORI CRM applications.<\/p>\n

IVC began looking for a proven antivirus solution that would support its SAP-FIORI CRM applications. They took their security concern directly to SAP, who immediately referred them to bowbridge Anti-Virus for SAP Solutions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”40px”]

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At a Glance<\/h3>\n

Customer:<\/h4>\n

IVC Group<\/p>\n

Industry:<\/h4>\n

Global vinyl flooring manufacturer headquartered in Avelgem, Belgium<\/p>\n

Challenge:<\/h4>\n

To allow the sales force to upload sales-related files to its CRM from their mobile devices without exposing the entire SAP system to malware<\/p>\n

Solution:<\/h4>\n

bowbridge Anti-Virus for SAP Solutions<\/em><\/a><\/p>\n

Results: <\/b><\/h4>\n

The IVC sales force can now securely and confidently upload transaction- and customer-related data to the CRM with minimal exposure to external security threats.[\/vc_column_text][vc_empty_space height=”25px”]\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=”qodef-element-from-fade” css=”.vc_custom_1737144540580{margin-top: 20px !important;margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_column_text css=””]<\/p>\n

“The reason we chose bowbridge? They offered the only SAP-approved solution that would let sales reps easily and securely upload files to our CRM without worrying about introducing viruses into our SAP system.”<\/p>\n

\u2014 Ignace Opsommer, Chief Information Officer, IVC[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1738011108538{margin-top: 50px !important;margin-bottom: 40px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: 30px !important;background-color: #006EAA14 !important;}”][vc_column css=”.vc_custom_1738011160123{padding-bottom: 10px !important;}”][vc_column_text css=””]<\/p>\n

\"\"The Solution<\/h3>\n

Having a solid antivirus solution on the company\u2019s mobile gateway was essential. bowbridge Anti-Virus would do just what IVC needed: scan every external file that was uploaded, and protect the SAP system against potential malware.<\/p>\n

With its extensive policy-managed filtering options, the bowbridge Anti-Virus guarantees the highest performance, tight integration with SAP\u2019s monitoring and security audit capabilities, and third-party monitoring solutions.<\/p>\n

IVC was also impressed that the bowbridge solution is the only SAP-approved product on the market and meets the certification criteria of the most recent NW-VSI 2.0 specifications. Bowbridge has been certified by SAP four consecutive times, and SAP\u2019s demanding certification process ensures the application\u2019s stability, reliability and data integrity.<\/p>\n

Integrating the bowbridge solution with the CRM application required no changes to the application itself, and IVC was pleased with the overall speed and ease of implementation.<\/p>\n

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“If you\u2019re planning on opening your application to the outside world, it must be 100% secure. Using bowbridge as the antivirus on our mobile gateway, we can confidently allow our sales force to upload outside information to their mobile devices.”<\/p>\n

\u2014Ignace Opsommer, Chief Information Officer, IVC[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1738011116135{margin-top: 50px !important;margin-bottom: 40px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 40px !important;padding-left: 30px !important;background-color: #F4F4F4 !important;}”][vc_column css=”.vc_custom_1738011179495{padding-bottom: 10px !important;}”][vc_column_text css=””]<\/p>\n

\"\"The Results<\/h3>\n

Since implementing the bowbridge solution, IVC is confident its SAP-based applications are protected from a multitude of content attack vectors. Moreover, continued 24\/7 support from bowbridge ensures the long-term stability of the solution as well.<\/p>\n

IVC\u2019s Western European sales force is now able to securely upload information on residential and commercial contract customers and prospects. The ability to safely process and access this stored information helps IVC improve its customer relationships and facilitate the deal-making process \u2014 ultimately improving their bottom line.<\/p>\n

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\"Ready<\/a><\/span>